A new era is dawning: one in which Business Intelligence (BI) is of paramount importance to eLearning. BI and a BI mindset can empower organizations with invaluable operational insights while granting the foresight to shape the future direction of the business. This relationship between BI and eLearning, specifically the utilization of data and analytics to enhance and improve the learning experience, will be essential for any organization.

Imagine a world where every student has access to quality education, regardless of their socioeconomic status or location. This is the vision shared by the United Nations in its Sustainable Development Goal number 4 (SDG 4). Achieving this goal has proven challenging, particularly in underserved populations and low- and middle-income countries around the world.

In this article, we aim to shed light into the ways an admin is seen and how it should be instead, in order to bring a transformative understanding of the role and the LMS.