Chatbots For Workflow Learning with David T. Livingston, Ph.D.

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Hello everyone! My name is Ladek and my guest for this episode is David T. Livingston, who is the Executive Director of Health Plan Workforce Development at Kaiser Permanente.

In this very ‘automated’ conversation David and I talk about

00:00 › Start

5:54 › Why are Chatbots a Good Tool for workforce development, especially when it comes to reinforcing learning?

10:44 › The Five Ways David was seeking to improve sales performance through the use of chatbots

13:15 › Why did Kaiser Went Chatbot—How challenging was the implementation, and why human intervention is still super important?

18:26 › What was David’s Strategy to create success with the chatbot program and what challenges did they face?

29:07 › Text Addiction—How does David ensure that his entire day doesn’t just become texting with others?

30:32 › Expansion—How will the chatbot program expand (or not) at Kaiser in the future?

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